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Terms and Conditions for Your Website or Online Store: Short guide
- Cristina Tudor
- Jun 4
- 3 min read
Understanding Romanian Terms and Conditions: A Guide for International Clients
If you run an international business and want to expand into Romania's e-commerce market, understanding and complying with the local Terms and Conditions is essential.
This comprehensive guide will help you:
Understand the Romanian legal requirements for Terms and Conditions;
Avoid costly fines and legal disputes;
Draft effective Terms and Conditions tailored to your business.
Want more details on related compliance matters? I've written more here.
Why Are Terms and Conditions So Important?
Terms and Conditions (T&C) are not just formalities—they are legally binding agreements that define the relationship between your business and its customers.
Failing to include the required information or using inaccurate or copied templates can lead to fines of up to RON 50,000 and the invalidation of your online sales contract.
Key Elements Required in Your Terms and Conditions
If you sell goods or services to consumers (individuals purchasing for personal use), you are considered a professional under Romanian law, and specific information must be included in your Terms and Conditions:
1. Main Features of Goods or Services
Provide clear, accurate descriptions of products or services.
2. Identification and Contact Details
Company name, legal address, Trade Register number, tax ID, phone, email.
If applicable, include your actual business location (if different from HQ).
3. Pricing and Delivery
Indicate prices and how they're calculated.
List all taxes and additional costs (e.g., shipping).
4. Payment and Delivery Methods
Accepted payment methods (e.g., card, cash).
Delivery options and timelines.
5. Return Policy
Customers must be informed of their 14-day right of return.
If not mentioned, this period is extended to 12 months.
Clarify who bears the cost of return shipping.
6. Conformity Guarantee
State that goods match the descriptions on your website.
7. After-Sale Services
Detail any guarantees or after-sale support.
8. Code of Conduct
Mention any industry codes you follow.
9. Contract Duration
Explain renewal and termination terms if applicable.
10. Advance Payments
State any prepayments or guarantees required.
11. Complaint Procedure
Describe the internal complaint process.
Mention access to the EU’s SOL Platform for alternative dispute resolution.
Legal Sanctions for Non-Compliance
Failure to comply with the above obligations can result in:
Fines from 1,000 RON to 50,000 RON
Customers being able to cancel contracts or refuse payment of additional costs
Return periods being automatically extended
How to Avoid These Sanctions
Don’t copy Terms and Conditions from other sites;
Avoid generic templates—most are non-compliant with Romanian law;
Tailor the Terms to your business and legal obligations;
Consult a legal specialist to ensure accuracy.
If you need help drafting or reviewing your Terms and Conditions, contact us at:
📧 office@cristinatudor.ro 📞 (+40)766.706.561
Why You Shouldn’t Copy Templates
Using templates or copying other websites’ Terms and Conditions may:
Miss important legal obligations
Include irrelevant or incorrect information
Expose your business to copyright infringement claims
Lead to non-compliance and fines
Each online store is unique—your Terms and Conditions should reflect that.
GDPR and Data Protection
If your online store processes personal data (e.g., creating accounts, handling delivery info), Romanian law requires you to:
Obtain clear user consent
Provide a detailed Privacy Policy
Inform users of their rights and data usage
Failing to meet these obligations can result in significant GDPR-related fines.
Final Thoughts
Clear, customized Terms and Conditions are essential for legal compliance, consumer trust, and protecting your business in Romania’s digital landscape.
If you have questions or need professional assistance:
📧 office@cristinatudor.ro📞 (+40)766.706.561
Or use the form below to get in touch.
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